Jacob Campbell - Socket's You-Make-The-Difference Winner for January


Jacob Campbell with SocketCongratulations to Jacob Campbell, Technical Support Agent, on winning this month’s You-Make-The-Difference award!

Jacob has been a part of our residential tech support team for over a year. As a Tier II agent, he not only helps with troubleshooting customer issues, but also helps with training and supporting new agents that are just learning the ropes.
 
“Many of my coworkers agree; they wouldn't be growing or where they are today, if he hadn't been there helping with problems and solving issues,” said a coworker who nominated him for the award.
 
Jacob’s love of helping others doesn't stop at work; he and his girlfriend are currently providing a home for three rescue cats. They also continually foster other animals that are looking for homes. 
 
"It's a great feeling to be nominated, let alone win, and to bring a little recognition to Residential Tech Support,” said Jacob.
 
Congratulations, Jacob!

Socket Fiber Story: Sarah Zolinski


 
Before trying Socket Fiber, Sarah was spending a lot of time at work: time she could have been spending at home with her young son.
 
“I’m a teacher, and 90% of my students' work is digital… I have to be able to access those digital documents in order to grade their assignments,” said Sarah. “Otherwise, I have to stay at school all day long just to grade. I couldn’t get a consistent connection [at home] in order to do my job.”
 
Now, Sarah doesn’t have to worry about how stable her connection is. Even with both her son and husband using mobile devices, Sarah can work online without any slowdowns.
 
“I don’t have to stress or worry about whether my Internet connection is going to work today,” said Sarah. “Definitely no complaints with Socket! I’m very pleased with the service.”
 
Hear Sarah's story.

TV Service Is Here!


When you think about television service, we’re guessing certain things come to mind. And we’re guessing a lot of them aren’t good.
 
Lengthy contracts. Rates that creep up a little bit higher every month. Service outages, especially when the weather’s bad. Customer service that’s impossible to reach. Overall, just a hassle to deal with.
 
That’s why, when Socket decided to launch TV service over its fiber network in Fulton, as well as parts of rural Callaway and Boone Counties, we wanted to make sure we did things differently.
 
So we’re excited to announce that Socket TV is here! There’s now another option besides cable or satellite, and it’s a better one.  
 

  • No contracts or installation fees. We want to give you the chance to try Socket TV without a lengthy commitment.
  • Simple, straightforward pricing. All the taxes and fees are included, so you know exactly what your bill is going to be. We can’t promise that our rates will stay the same forever, but we can promise to be up-front and honest about your rate.  
  • Local service and support. We’re located right here in mid-Missouri, and we’re ready to help.
  • No weather-related outages. Our fiber-optic network is highly reliable, so your service won’t cut out every time it rains.

 
We hope you’ll give our new TV service a try. We think you’ll be pleasantly surprised!
 
Visit www.socket.net/tv for more information on packages, pricing, and channel lineup. 

Socket Gives Away 10 Years of Fiber!


After making some capacity upgrades to our new Fiber network, we were able to increase our speeds tenfold to our current customers!
 
What better way to celebrate than giving away ten years of Internet?
 
These ten lucky Callaway County residents received a free year of Fiber Internet service each:
 

Madonna Barnes
Amanda Belisle
Connie Brauner
Chris Elliff
Etta Farmer
Randy Foust
Kenneth Lee
Floyd Potts
Gwen Schafer
Sharon Von Vain

 
…But they’re not the only winners! We’re also offering a completely free, no-obligation three month trial of Fiber Internet service to anyone in our Fiber service area.
 
(Yes, completely free. We won’t even ask for your credit card number.)
 
If it's not the fastest, most reliable Internet you've ever had, simply cancel and go back to your old provider. You won't owe us a dime. Sign up for your free trial today.
 
Congratulations, and thanks to everyone who entered!

New Net Neutrality Proposal from the FCC


Yesterday, FCC Chairman Tom Wheeler proposed what are arguably the strongest net neutrality rules to date – classifying Internet service as a utility, which would allow it to be regulated in much the same way as phone service.
 
While the full text has not been released yet, here’s what it looks like the proposal will do, based on the summary given:
 

  • Internet services providers cannot block or slow down content.
  • Service providers also cannot speed up or prioritize content in exchange for payment.
  • The proposal will NOT apply any sort of pricing regulation, fees or new taxes on Internet service.

While there is also no specific ban on data caps or throttling, the FCC would be able to intervene when those tactics are used to “harm consumers or competitors.” We’ll probably have to wait for the full proposal text to learn exactly what that means.
 
The FCC is scheduled to vote on this proposal at the end of the month – you can read the full statement from Chairman Tom Wheeler here.

Socket Gears Up for the 2015 Rootin' Tootin' Chili Cookoff!


Socketeers Vicki, Allie and Mike taste three of the different chilis.

It's Socket tradition to get ready for the Rootin' Tootin' Chili Cookoff by having our own competition in the office - and it sure does make the break room smell wonderful!
 
This year's cookoff will be held on February 28th at the Columbia Holiday Inn and Expo Center. It's looking to be the biggest event yet, judging by the growth over the past few years!
 
This will be the 10th anniversary of the Rootin' Tootin' Chili Cookoff, which benefits the Boys and Girls Clubs of Columbia. Tickets are available for only $10 a person and can be purchased online. Tickets can also be purchased for $12 at the door.
 
Last year's event raised over $72,000 for programs benefiting Columbia's at-risk youth. To learn more about the Boys and Girls Clubs of Columbia, including volunteer opportunities, visit bgc-columbia.org.

Who is Socket

Founded in 1994, Socket is a Missouri-based telephone and Internet service provider with the largest service area in the state.

Socket is a privately held company that provides families and businesses a choice for local and long-distance phone and Internet service. We combine the highest quality customer service with in-depth technical knowledge.

Our network serves more than 20,000 residents and businesses in more than 400 Missouri cities, and our customers enjoy simple billing and quick, friendly service.
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