Congratulations to Dawn Cole, Technical Support Agent, on being named Socket’s You-Make-The-Difference winner for May!
Dawn joined Socket less than a year ago, but has already become a core member of the Tech Support team, known for her patient and friendly manner in dealing with any problems that come her way. In addition to helping out any of Socket’s customers that call in, she also helps with training new employees, and is about to bring her talents to our Business Center.
“Dawn's customer service ethic is amazing, and her ability to empathize with customers' issues is unmatched,” said a coworker who nominated her. “Whether the call is truly tech support related, or the caller just needs someone to talk to, she handles it in a dynamic and friendly manner.”
Dawn graduated with an Associate’s Degree in Applied Science last year, and spends much of her free time with her two children, who she says “keep me on my toes for sure!” She also enjoys watching sports, fishing, and cooking on the grill for her friends and family. In the small amounts of time she has between all of that, she also indulges in her passions for gardening and photography.
“My favorite part of working at Socket is the people I work with,” said Dawn. “Everyone’s so nice, and there’s so much knowledge to be shared that I literally learn things every day. It’s a great company to work for and with.”